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Branneky Hardware Return Policy

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We want you to be satisfied with your purchase. Eligible merchandise may be returned within 30 days of purchase with the original receipt, subject to the conditions and exclusions below.

General Return Requirements

Returned merchandise must be in new, unused, and resalable condition and include the original packaging, parts, and accessories when applicable.

Merchandise that has been used, installed, damaged, altered, or is otherwise not in resalable condition may not be eligible for return.

Merchandise returned more than 30 days after purchase is not eligible for return.

Non-Returnable Merchandise

The following items are not eligible for return:

  • Seasonal bagged goods, including salt and ice melt

  • Seasonal appliances, including but not limited to heaters, fans, and similar seasonal products

  • Live goods, including plants. We are unable to control external factors like weather and care of plant once they leave the premises. We provide excellent care of plants on site to ensure they are in a sellable condition at time of purchase.

  • HVAC and electrical components

  • Cut or custom-length goods, including glass, tubing, fencing, and similar materials

  • Special-order and custom-order merchandise

  • Propane and kerosene

  • Gas-powered or battery-powered equipment once it has been used, including mowers, blowers, trimmers, chainsaws, pressure washers, and similar equipment

  • Merchandise that has been used, installed, damaged, altered, or returned in a condition that prevents resale

  • Merchandise returned more than 30 days after purchase

Gas & Battery-Powered Equipment

New gas-powered and battery-powered equipment may be returned within the 30-day return period only if it is unused and otherwise meets the requirements of this Return Policy.

Once equipment has been used, it is not eligible for return.

If equipment is defective or experiences a mechanical issue after use, it may be covered by the manufacturer's warranty or applicable service procedures. Branneky Hardware will assist in determining the appropriate warranty or service options when applicable.

Defective Merchandise

Defective merchandise is not necessarily considered a standard return. Depending on the product, defective merchandise may be subject to the manufacturer's warranty, repair, replacement, or service procedures.

Please contact or visit us, and we will help determine the appropriate next step.

Return Eligibility

All returns are subject to verification and approval. Branneky Hardware reserves the right to determine return eligibility based on the condition of the merchandise, proof of purchase, applicable exclusions, and circumstances of the return.

Branneky Hardware reserves the right to refuse any return that does not meet the requirements of this policy.

If you have questions about whether an item is eligible for return, please contact Branneky Hardware before bringing the item back to the store.

Privacy Policy

Branneky Hardware respects your privacy and is committed to protecting your personal information. We may collect information such as your name, phone number, email address, and other details required to complete firearm transfers and related services in compliance with federal and state law. Information may be collected in person, by phone, through our website, or from transferring dealers for the purpose of completing a requested service.

We use customer information solely for legitimate business purposes, including notifying customers when a firearm transfer has arrived, providing pickup instructions, communicating about services you have requested, and complying with legal and regulatory requirements. We do not use customer information for marketing purposes without explicit consent.

If you provide your phone number, you may receive transactional text messages related to your firearm transfer or requested services. Message frequency may vary. Message and data rates may apply. You may opt out of text messages at any time by replying STOP, or reply HELP for assistance. We do not sell, rent, or share phone numbers for marketing purposes.

We do not sell or trade personal information. Information may be shared only with service providers necessary to operate our business or when required by law. We take reasonable measures to protect customer information from unauthorized access, disclosure, or misuse and retain information only as long as necessary to fulfill business and legal obligations.

You may request access to or correction of your personal information or opt out of communications at any time by contacting Branneky Hardware directly.

SMS Consent for Branneky Hardware FFL Services

Branneky Hardware provides SMS text message notifications to customers related to firearm transfer services.

Customers voluntarily provide their mobile phone number via the website the FFL item was purchased from during the firearm transfer process and consent to receive SMS notifications regarding the status of their transfer, including notification when a firearm has arrived and pickup instructions.

SMS messaging is optional and is not required to complete service. Customers may opt out of receiving SMS messages at any time by replying STOP.

Messages are transactional in nature, sent one-to-one, low volume, and are not used for marketing or promotional purposes.

For questions, customers may contact Branneky Hardware during normal business hours.

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